Deliverability

We always meet the SLA (100% guaranteed in the last quarter) – ask if your existing provider can claim that?

Premium Support

You will always speak to an engineer in our call centre –based in Leicestershire, England.  With nationwide engineers and large spares stock.

Your business…Your SLA

We always meet the SLA (100% guaranteed in the last quarter) – ask if your existing provider can claim that?

Standard SLA’s

24x7x365 4hr Fix

8x5x4 4hr Response

8x5x4 4hr Fix

8x5xNBD Response

8x5xNBD Fix

Software Agreements

All of our Software agreements are 24 x 7 x 365 with a 30 minute telephone response as standard.

All O/S support contracts are remote support and require remote access to the customers site

Service Plans

We offer additional savings for those preferring to take longer maintenance contracts.  This offers peace of mind for a longer period and  reduced costs,

Customers can even choose their own customised Service Level Agreement, completely determined by their business needs.