Deliverability
We always meet the SLA (100% guaranteed in the last quarter) – ask if your existing provider can claim that?
Premium Support
You will always speak to an engineer in our call centre –based in Leicestershire, England. With nationwide engineers and large spares stock.
Your business…Your SLA
Flexible service plans that work with your business – we do have popular choices – but you always select the SLA you need.
Standard SLA’s
24x7x365 4hr Fix
8x5x4 4hr Response
8x5x4 4hr Fix
8x5xNBD Response
8x5xNBD Fix
Software Agreements
All of our Software agreements are 24 x 7 x 365 with a 30 minute telephone response as standard.
All O/S support contracts are remote support and require remote access to the customers site
Service Plans
We offer additional savings for those preferring to take longer maintenance contracts. This offers peace of mind for a longer period and reduced costs,
Customers can even choose their own customised Service Level Agreement, completely determined by their business needs.