We always meet the SLA (100% guaranteed in the last quarter) – ask if your existing provider can claim that?
You will always speak to an engineer in our call centre – and the call centre is based in Leicestershire, England. With nationwide engineers and large spares stock, we offer premium support.
Your business…Your SLA
Flexible service plans that work with your business – we do have popular choices – but you always select the SLA you need.
24x7x365 4hr Fix : Engineer to arrive onsite with parts and to restore the service within 4 hours of the logged call
8x5x4 4hr Response : Engineer to arrive onsite with parts and to restore the service within 4 hours of the logged call (Parts included but not necessarily within the 4 hours)
8x5x4 4hr Fix : Engineer to arrive onsite with parts and to arrive within 4 business hours of the logged call
8x5xNBD Response : Engineer to arrive onsite before the end of the next business day after the call being logged. Parts are included but not necessarily for the next business day.
8x5xNBD Fix : Engineer to arrive onsite with parts and to restore the service before the end of the next day after the call was logged
All of our Software agreements are 24 x 7 x 365 with a 30 minute telephone response as standard.
All O/S support contracts are remote support and require remote access to the customers site
Finite IT offers additional savings for those customers preferring to take longer maintenance contracts. This offers peace of mind for a longer period and also allows our customers to benefit from reduced costs:
Customers can even choose their own customised Service Level Agreement, completely determined by their business needs.